Refund Policy
At Isha Arora Designs, we stand behind the impeccable quality of our handcrafted furniture. Our meticulous attention to design, materials, and construction is unwavering, just like our dedication to ensuring customer satisfaction.
Stocked Furniture
Each item undergoes thorough inspection before shipment, and we require your inspection and signature upon delivery. Should you detect any defects in your furniture, please contact us promptly. While we encourage careful consideration of product dimensions listed on our website, if furniture is refused due to fitting issues, it becomes the customer’s responsibility. We offer replacements or credit notes for defective items within 15 days of product receipt at our warehouse. Refunds are processed within 15 days of approval. For home pickups, refunds are issued upon receipt at our warehouse, which may take up to 30 days depending on pickup location.
Custom Orders
Our furniture is predominantly customized to your preferences, beginning production upon order placement. As such, custom orders cannot be canceled, changed, returned, or refunded at any time. We do not entertain ‘change of heart’ returns or exchanges
Monogrammed/Personalized Items
These items are considered custom orders and are non-cancelable, non-returnable, and non-refundable.
Final Clearance/Sale
Items marked as final sale or clearance are non-returnable and non-refundable.
Note
While we strive for accuracy, errors may occur in pricing, descriptions, or images of certain merchandise. We reserve the right to restrict orders of such items. Replacements are offered for originally ordered items and cannot be exchanged for variations in the current order.
Cancellation Policy
The following policies apply for cancellations:
Non-Furniture Items: For non-furniture items under Rs. 5000, cancellation before shipment incurs Rs. 500 or the payment gateway charges, whichever is higher, as cancellation fees. Once shipped, cancellation is only possible for damaged or defective items, with replacements or refunds processed within 15 days of receipt at our warehouse.
Sofas and Furniture: Customized furniture orders cannot be canceled, changed, returned, or refunded at any time. We do not accept ‘change of heart’ returns/exchanges.
Product Knowledge and Care Instructions
Furniture
At Isha Arora Designs, our furniture is meticulously handcrafted to deliver distinctive pieces that provide enduring delight. Each furniture item undergoes meticulous hand-finishing and employs traditional techniques for durability and longevity. Natural features like knots, grains, and color variations ensure each piece’s uniqueness. With proper care, these finely crafted pieces will offer years of satisfaction. Here are some guidelines to prolong the life of your furniture from Isha Arora Designs:
Cleaning
- Regularly dust your furniture with a soft cloth to maintain its appearance.
- Occasionally, lightly dampen a soft cloth with a mild detergent solution for wiping, followed by drying with a lint-free cloth.
- Use beeswax furniture polish from reputable suppliers on wood surfaces.
- Avoid using wooden polish containing silicone repeatedly to prevent silicone film buildup, especially on glass or mirrored panels.
- Upholstered seats should be regularly maintained with a soft brush or gentle vacuuming, with periodic professional cleaning recommended.
- Immediately blot spills with a dry white cloth; for fabric stains, consult a professional dry cleaner.
Care
- Protect delicate flooring from potential marking by furniture legs.
- Avoid leaning backward on chair legs to prevent weakening of joints.
- Prevent sharp objects from coming into contact with furniture.
- Avoid contact with chemicals like hair and makeup products.
- Seek professional help for stained, scratched, or damaged furniture restoration.
- Adhering to these guidelines ensures product performance; Isha Arora Designs is not responsible for misuse-related defects.
Expansion and Timber Movement
- Seasonal atmospheric temperature and humidity changes cause wood movement, occasionally affecting moving parts’ ease of operation.
- For stiff drawers, apply candle wax on drawer runners.
- Avoid extreme temperatures and damp environments to prevent product issues.
Leveling, Assembly, and Moving Products
- Position furniture on a level surface for correct door hanging and smooth operation.
- Adjust hinges or use wedges to square doors on uneven floors.
- Recheck leveling if doors operate poorly or when moving products.
- Lift furniture with care to prevent floor damage, especially for large assembled items.
Sunlight and Heat
- Avoid placing furniture near heat sources to prevent cracking and color change.
- Position furniture away from direct sunlight to prevent color alteration, especially for real wood.
- Use table mats and coasters to prevent hot dishes from damaging surfaces.
Features of Natural Wood
- Embrace wood’s unique properties like varied grain patterns and knots.
- Medullary rays add interest to wood; they don’t affect performance.
Fabric Upholstery
- Regularly clean upholstery to maintain appearance and prevent premature wear.
- Immediately blot spills; for stains, seek professional advice.
- Use specialist cleaning care products as directed.
- Keep show wood clean with a damp cloth.
- Maintain filled pads regularly for comfort and longevity.
Leather Upholstery
- Understand natural leather characteristics like scars, growth marks, and shade variation.
- Avoid direct sunlight and excessive heat to prevent fading and color change.
- Use specialist leather care products for cleaning.
- Avoid sitting on furniture arms or edges to prevent distortion.
- Discourage pets from climbing or clawing upholstery.
- Adhere to care instructions for lasting leather beauty.